Provides free, text-based support 24/7, you’ll be connected to a trained Crisis Counselor. A live, trained Crisis Counselor receives the text and responds, all from our secure online platform. The volunteer Crisis Counselor will help you move from a hot moment to a cool moment.
Who are Crisis Counselors? They are trained volunteers who—with the support of full-time Crisis Text Line staff—use active listening, collaborative problem solving, and safety planning to help texters in their moment of crisis.
How Does it Work?
First, you’re in a crisis. Crisis doesn’t just mean thinking about ending your own life. It’s any painful emotion and anytime you need support. So, you text us at 741741.Your opening message can say anything. Keywords like “HOME,” “START” and “HELLO” just help us identify how people hear about us.
The first two responses are automated. They tell you that you’re being connected with a Crisis Counselor and invite you to share a bit more. The Crisis Counselor is a trained volunteer, not a professional. They can provide support, but not medical advice.
For immediate access to routine or crisis services GCAL is available 24 hours a day, 7 days a week and 365 days a year to help you or someone you care for in a crisis.
Text & Chat
Additionally, we are pleased to announce that Georgia’s youth can now access GCAL’s services via text and chat through a new app called My GCAL. Developed by Behavioral Health Link, the app will allow youth to call, text, or chat with GCAL 24/7/365. Help is in your pocket–just a click away. The caring professionals of GCAL are ready to help, and users can choose how they want to reach out.