Provides free, text-based support 24/7, you’ll be connected to a trained Crisis Counselor. A live, trained Crisis Counselor receives the text and responds, all from our secure online platform. The volunteer Crisis Counselor will help you move from a hot moment to a cool moment.
Who are Crisis Counselors? They are trained volunteers who—with the support of full-time Crisis Text Line staff—use active listening, collaborative problem solving, and safety planning to help texters in their moment of crisis.
How Does it Work?
First, you’re in a crisis. Crisis doesn’t just mean thinking about ending your own life. It’s any painful emotion and anytime you need support. So, you text us at 741741.Your opening message can say anything. Keywords like “HOME,” “START” and “HELLO” just help us identify how people hear about us.
The first two responses are automated. They tell you that you’re being connected with a Crisis Counselor and invite you to share a bit more. The Crisis Counselor is a trained volunteer, not a professional. They can provide support, but not medical advice.